English for Customer Service Communication

The English for Customer Service Communication (ECSC) course is designed for students wanting to acquire a working knowledge of the functional English required for employment in a café or restaurant. Students gain the professional qualifications they need to secure employment throughout Australia.

Course Structure

  • English study & professional barista training
  • Practical vocational training for real café work
  • This is a 4 week full-time course
  • 20 hours per week
  • Students at any level can take this course

Customer Service

  • Taking reservations and orders
  • Dealing with complaints
  • Small talk and receiving guests
  • Presenting menus and explaining the bill
  • Telephone language

Practical Coffee Skills

  • Coffee knowledge
  • Coffee making and coffee decoration
  • Quality control
  • Job-seeking assistance
  • Job ads / jobs and workplaces / resumé writing

Operating SELC’s Café

  • Cashier work
  • Serving students and teachers
  • Working under pressure
  • Maintenance and cleaning of coffee machines

This course is for people who want to:

  • Improve their English communication skills for the hospitality industry
  • Become a ‘Barista’
  • Get work in a café or restaurant
  • Improve their English conversation skills

ECSC graduates receive 3 certificates:

    • The Barista Skills Certificate
    • Certificate of Coffee-making (Latte Art)
    • SELC’s Certificate in English for Customer Service Communication

SELC can also arrange for students to enrol in:

      • The RSA (Responsible Service of Alcohol) Certificate
      • The RCG (Responsible Conduct of Gambling) Certificate